There are two proposed merges (husband and wife) that are holding up the merge of a third (a son of theirs). The husband is Lewis-3344 and Lewis-440. The wife is Lynn-86 and Lynn-386. Both proposed merges are 34 days old, and no profile managers have responded to either. Managers for both of the son's profiles (including myself) have approved his merge, but it cannot be completed because the parents' merges are still pending. The son's two profiles are Lewis-2333 and Lewis-17027
At the same time, (1) neither of the parents' proposed merges shows up in a search of pending merges for the respective surnames, and (2) if I go to the parents' profiles and try to complete the merge from the pending merges under Matches and Merges, all I get is a message that the two profiles are already connected in a proposed merge. It's a circle that goes nowhere.
Why aren't the parents' proposed merges showing up in a search of Pending Merges even though 34-day-old proposed merges are listed on the profile pages? Why can't the proposed merges be completed from the profile pages? And how can we get the son merged seeing as approvals have been received from both of his profiles?