What is going on with Ancestry?!

Question

For the past few days, every time I try to look at a record, there's either a 404 Error or the page says the record is no longer available. This is getting frustrating.

Anyone else having the same problem? I am using both Firefox and Chrome.

Answer 1

That must be frustrating!  I'm using Chrome, and everything seems to be working for me, including a lot of useful features like the ability to tag profiles.

Comments

If my Wifi were to drop, I get those 404 errors.  I just look down at the connection indicator in the task bar, and if it says No Connection i deal with that first, and that has always brought things back to normal

Answer 2

I get those errors, too, usually when I click the "yes" to add the record to someone in my tree. I usually find that the record did attach. I use Chrome for my browser almost exclusively.

Answer 3

You could try clearing your cache.  I ran into a similar problem when I viewed a record at ancestry.co.uk and then after that when I tried to look at pages on ancestry.com they kept trying to redirect to the uk site.  Clearing the cache solved that problem.  (I know for Chrome you can clear cache/cookies for a particular site rather than your entire browser history, if that's important to you.  You can google instructions.)

Answer 4

It seems I am not alone, ha!

Thanks all :)

I will try all of your suggestions.

Answer 5

Lots of people having lots of different problems. Call customer support. of course, the first thing they tell people is that it is a browser problem and switch to Chrome.  If you are using Chrome it is your computer's operating system. I do encourage people to call them. They need to hear about problems directly. I noticed a lot of problems started during RootTech. Did they roll out some new features?

Comments

They rolled out some big new features in AncestryDNA and introduced tagging on member trees. It's been quite erratic since then.

Everybody is rushing to try out ThruLines. It's supposed to be in  Beta with only a partial roll-out but I think more people are using it than they expected. There are a couple of serious problems with ThruLines if you have 2 sets of parents. e.g. Birth and Step or Birth and Adopted all attached to one person. Multiple marriages seem to be another problem.

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When we talked to Ancestry last Thursday, it was apparent that they had not warned customer support that new features were rolled out for RootsTech. Also, the supervisor (we had a very, clueless and rude first line person) kept saying to use the RootsWeb help for issues related to RootsTech. She kept saying it was Apple's fault and talk to them when getting error messages from Ancestry's website.

Anyone else using Safari with Ancestry? It gets to where after a little while on Ancestry that Safari reports the web page is using excess amounts of energy and should be closed and reopened.

I have a number of issues with ThruLines as well.At least they tag people as "possible" ancestors although I see some of the trees related to me have jumped in and just treat them as real and proven. At least one of these is a fictional character from a novel (the originating tree actually references the novel as a source).