Hi Robin, I don't know if it's your computer or not. When I start with ancestry I had Fritz all on one screen. Then recently they took Fritz down and won't put it back up. I have had to start the various of families that made up Fritz on separate screens, which will work out better in the long run. I also notice that every time I go back now all the docs I had seen and accepted are gone. Good thing I print them all off and keep them. Of course you have to accept them again.
I use to use myHeritage, but never liked it as much as ancestry. I use Familysearch, but I find it harder to locate information.
Taylor