Missing Profile

+2 votes
279 views
Hi Wiki tree Helpers,

I created a profile back in May 2020 for James Lee (who is my cousin) who is the son of John LeGrande Lee Jr (Lee-30970). I now do not see it as if it has been deleted and it was there 2 days ago. Before hand I sent him an invite to Wiki tree and was trying to get James to sign in and add his DNA info. He has an Ancestry DNA test. He told me he tried but was told to contact customer service. He is not good with the  commuter. Can you please help?
in WikiTree Help by Patricia Walker G2G6 Mach 1 (11.9k points)
recategorized by Ellen Smith

2 Answers

+3 votes
Since he is still living, his profile will be black-locked Unlisted.  He will only appear in searches as "Living [surname]" amongst many other "Living [surname]" profiles.
by Ros Haywood G2G Astronaut (2.0m points)
+6 votes
Patricia, The profile has not been deleted.  I can get to the page that indicates it is not visible because the person is living, which is exactly as it should be.  However, on that page, it invites me to contact you, as the profile manager.  As manager, you should be able to see the profile.

Your cousin can't just sign in - he has to join WikiTree or he can accept an invitation he will receive automatically if you enter his email address on his profile.  That is probably the easiest way to do it - just edit his profile and enter his email address, then all he'll need to do is click the link in the message WikiTree will send him to accept the invitation and he will automatically become manager of his profile.
by Gaile Connolly G2G Astronaut (1.2m points)
I have logged on and have gone to John LeGrande Lee (Lee-30970) which is James Lee's father. I can see his siblings profile but I cannot see his profile.

I also sent him an invitation after I entered his email on his profile. He accepted the invitation and I saw his profile two days ago. He was also on my Trusted List. Now his profile is not showing. Please help
When he accepted the invitation somehow you were removed from the trusted list. I do however not believe he accepted it correctly, as all members cannot be black listed. Please send an e-mail to info @ wikitree.com
Thank you for your help! However the email address you provided is not recognized. Please help!!!
Did you remove the anti-spam spaces?
I tried it again and finally worked.

Thank you for your help,

Patty

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