why won't my Gedcom work

+5 votes
260 views

So i have all of this which has been popping up every time i try to upload a gedcom but when i go back and check on it, It tells me that i have not uploaded any gedcoms. I have been trying to upload my gedcoms for months now. Kind of getting frustrated. Will some one please help me?

in WikiTree Tech by Jillian Sommer G2G6 Mach 1 (13.6k points)
retagged by Ellen Smith

1 Answer

+8 votes
I see you have uploaded your GEDCOM 8 times. Did you delete the GEDCOM each time before re-uploading it?

I suggest you sent a message about your GEDCOM problem to info@wikitree.com explaining the problem and you might also want to ask for a GEDCOM Mentor.
by David Selman G2G Astronaut (1.3m points)

I agree with David. This is a technical issue that needs to be referred to info @ wikitree.com. No amount of mentoring can fix it.

Problems like this one crop on a frequent basis. It occurs to me that the Special:UploadGedcom page needs some text saying "If this report says GEDCOMpare Report: Complete but you can't see the GEDCOMpare file, send a message to ..."

And lest there be any confusion, it's not necessary to delete one Gedcom before uploading another one.

At Help: GEDCOMpare Improvements I posted the following under "Suggested Improvements":

Tell People What to Do When GEDCOM Upload Misfires

The Special:UploadGedcom page needs some text saying "If this page says GEDCOMpare Report: Complete but there is no link to a GEDCOMpare file, you've encountered an unfortunate glitch in the system. We can fix it for you if you send an email message about the problem to info@WikiTree.com. In your message, be sure to include your WikiTree ID number or a link to your WikiTree profile page."  

Reason: G2G gets messages on a regular basis from users who are tearing their hair, banging their heads against the wall, and making repeated futile attempts to upload new GEDCOMs because some glitch prevented their GEDCOM upload from getting properly installed in GEDCOMpare. A message acknowledging the issue and telling them what to do about it would promote peace of mind.

So if you upload the same GEDCOM multiple times you do not need to delete the previous Gedcom is this correct?

Ellen, I copied your comment so to have it for future reference. Thank you!
FYI: Sometimes people want to upload a new Gedcom while another one is still available in GEDCOMpare. The system allows that.

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