23andMe DNA Relatives feature not working?

Question

2024-01-12 Like everyone else, I received a notification of the huge data breach at 23andMe. BUT

Today, for me, the 23andMe DNA Relatives function does not appear to be working. I can not see my tree. I can not see any of my DNA matches. I have changed my password and I use the two-step login verification. So I know I am logged in.

Can anyone tell me what is going on or what I am doing wrong on 23andMe?

Comments

Mine are working. But I already gave 23andMe proof of identification to enable my raw data download.

Answer 1

I can view all my DNA relatives and I can view my tree. I just logged in. Are you sure you are logged in? Can you see your initials in the right corner? If you can't then I suspect you aren't logged in.

Comments

Yes, I am logged in. I see my initials "RJ" in the upper right corner.

Plus, I can log-out if I want to, so I know I am logged in.

It is like 23andMe does not know who I am, has lost everything I used to have, and will not let me get started again. I used to have a tree.

When I click on the drop-down

Family and Friends, then

Family Tree, then

I get the

[Let's Get Started] screen

[Opt in to DNA Relatives]

[Create your profile]

I fill-in the blanks

But, at the bottom of the screen, the

[Participate to find relatives] button does not do anything.

That is as far as I can get. Nowhere.

THANK you very much for your help.

UPDATE: I just turned in a "Customer Care" request to 23andMe.

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Keep us posted on what you’re going to find out with their help and what has caused. Maybe it can be of help for others in a similar situation like yourself.

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2024-01-19 I just received the following message from 23andMe Customer Care:

"Our records indicate that your account contains two profiles with the same name. One profile is an empty demo profile and the other profile contains your registered sample and results. If you'd like, I can remove the demo profile from your account. If this is how you'd like to proceed, please let me know."

"Please note that when a demo profile is hidden, this will break any existing sharing connections you have established with this profile. You can re-extend sharing invitations from the profile associated with your data."

'''''My Action:''''' I just requested that 23andMe Customer Care remove the demo profile from my account. (NOTE: I have no idea how this demo profile got created and associated with my account.)

Thank you for your interest in this problem.

Richard J in Amherst County, Virginia, USA

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Thanks for the update, Richard. I think the demo account is coming from raw DNA file uploads that 23andMe allowed exactly one-time only, on DNA day a couple of years ago.

Did you upload raw DNA from Ancestry/MyHeritage/FTDNA to them once?

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No. I have not uploaded any DNA from any other DNA testing firm. I bought an autosomal DNA Kit from 23andMe and that is the only DNA kit that I have ever associated with 23andMe.

I ordered my 23andMe Kit and joined 23andMe on 12-30-2022. My 23andMe account worked just fine in the beginning and I manually built a tree, and I could see my DNA matches.

Then, a few weeks ago, I logged onto my account on 23andMe, and I could not see my tree or my DNA matches. I knew something was wrong, but I figured these features were not working because of the data breach at 23andMe, or some other problem.

Apparently, I figure that at some time very recently, a demo profile was somehow created by 23andMe and added to my existing account.

It seems odd to me that a new empty demo profile could have been recently created and attached to my existing fully functioning account. I have only used one password at 23andMe. Restated: My account and my e-mail address have only had one original 23andMe password that was then updated to a 12-digit password following the data breach notification.

Thank you for your interest in this problem.

Best. Richard J, Amherst County, Virginia, USA

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My problem has been resolved. Somehow, a new empty demo profile had been recently created and attached to my existing fully functioning account. THE FIX: 23andMe deleted the new empty demo profile. Now, my 23andMe account works correctly and I can see everything.

Thank you for your interest in my 23andMe account problem. Best! Richard Jordan, Amherst County, Virginia

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"everything"?

At

https://you.23andme.com/family/relatives/?sort=newest_relatives&page=1

I still see "We have temporarily disabled some features within the DNA Relatives tool as an additional precaution to protect your privacy. Read more here."

Did you succeed in getting this restriction removed from your kit?

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2024-02-05 Agreed: The note says, ""We have temporarily disabled some features within the DNA Relatives tool. . ." Thus, I don't know what I might be missing. I can see my DNA relatives and practically every drop-down menu brings up different results. But you are probably correct. There may be some DNA Relatives tool features that are still disabled. But, I don't know what features are disabled.

Thank you for your interest in this problem. Richard Jordan, Amherst County, Virginia 

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Triangulated or shared matches, segment data downloads and the chromosome browser, in other words pretty much every remaining useful feature, have been "temporarily" disabled for several months.