Wikitree threatening to close account! [closed]

Question

Who can I contact to get my sister's email address corrected on her profile?  Wikitree is threatening to close her account. We both have been trying to get it corrected but no luck. We both sent emails to info@wikitree, but no response yet.  I also asked on Discord.

She has forgotten her password so can't get back on Wikitree to update the email address.

Answer 1

Her email address is updated now, Carolyn! 

Comments

Yay!!!  Thank you so much, Eowyn!

Answer 2

Hi. I don't manage user profiles,but, did she ever changed her email data she registered with?

Comments

That's what she is trying to do. Her profile has an email address that no longer exists.  She can't get in to change it because she forgot her password.  She can't request a change of password because it would go to the old email account which doesn't exist. Round and round we go.

Answer 3

Carolyn, you sent the email to the correct address, and I believe the whole WikiTree team (who administer the website) all receive emails sent to info.  My impression is that they respond pretty fast - within a couple of days.  All I can suggest is to select 1 or more team members to send it to directly.  You can get their email addresses on the team's page.

You might also add the following tags to this question, which might help (I'm not sure of this) draw the team's attention to it:

      team admin account

Comments

Added the tags, thanks.