Frustrated, just entered my mother's name and bd, told there is no match

Question

I feel like this whole system just does not work some of the time.  This person has a profile.  I was just entering a query as a practice in using the guides.  I could not get through the first ridiculously simple step in the practice.

Answer 1

Unless the profile will be privacy protected, enter her name and birth date and I am sure you will receive help.

Comments

that is exactly what I said DID NOT happen, that is the problem I am looking at.

Answer 2

I just entered your mother's first and last names (at birth) and birthdate in a search query and received eight matches. The fifth one from the top of the list was for your mother.

Comments

exactly my point, I think I should get just those results and be able to move on to learning something more, like how to do a gedcom

However, I put in her first and last names, tried both maiden name and most recent last name, and got the message that there was no match found.  that's why I said I was frustrated.  I think I did the entry correctly, but it didn't work.

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Mary, did you enter the first and last names spelled EXACTLY as they are on the profile ... including upper/lower case, spaces, apostrophes, etc.?  Any difference - even a space at start or end - would cause the computer to not recognize your entry as the same as the profile name.

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I have to assume that I made some error.  I have not figured out what that was, nothing obvious or simple.