Linda, Have no idea how the person was added to the trusted list. None of the profile managers added the person. Only thing we can think is when the person was added as member of the ONS they automatically somehow ended up being made trusted member of ALL profiles in the ONS. Not something we were aware would happen, and somewhat puzzling.
Email address was correct it turns out. I got it to work, but only by selecting the person from the list of trusted persons. If I paste the email address in it does not work for me. I doubt the person added would know how they got added either, but no, I did not contact them (prefer NOT to, and as not a family member do not want them as trusted member of my family profiles, especially close family).
Thanks
Pat