Linking Individuals

Question

Trying to link a parent to a child. When I put in all of the profile information in and click on the connection option it only gives me the first 3 numbers in the profile. Tryying to put in Ledbetter-2775. It keeps going to profile 277.

Answer 1

Are you perhaps copy-and-pasting the number?  Look closely to see you aren't including a silent but deadly extra space either at the beginning or at the end.