Can't add child to mother although I created both records

Question

I'm trying to add my great-grandmother's record (HARVEY-21878) to her own mother's (HARE-3343), but even though I created both records I get a message saying I'm not on the trusted list.  I didn't have any problem adding the record to her father (HARVEY-21879).

I checked my Trusted List from your help page and both names are on there.  Any ideas?   I didn't have any problem adding the record to her father (HARVEY-21879).

Answer 1

I was able to make the connection.  Most likely reason is that you had a typo in one of the ID's.

Comments

Claire, if you used HARE-3343 as the ID for the profile whose ID is Hare-3343, that would be the cause of the error Kathie suggested.  The upper and lower case characters are not recognized as the same for the ID.  I know that often in genealogy records, last names are typically shown using all upper case, but here we use the actual case that is correct for the person's last name.

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Kathue, thanks for making the connection,  Gaile, thanks for explaining that the IDs are case sensitive.