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Two profiles appear when I search for me. One as member, one as guest. How to delete?

+5 votes
161 views
Willcox-336 is listed twice. Once as Guest, once as Genealogist, volunteer, Honour code, Club100, Gedcom equipped etc. But I am prevented from editing those profiles that I entered myself as I am then labelled as guest. Is there a bug in the system or is it me being ignorant again? How do I sort this problem?
WikiTree profile: Norman Willcox
in WikiTree Help by Norman Willcox G2G Crew (430 points)
retagged by Maggie N.

Your own profile is Willcox-336. The other one is Willcox-366

If you did not create both of them yourself, email info@wikitree.com or Erin@wikitree.com.

by Maggie N. G2G Astronaut (1.3m points)
edited by Maggie N.
Do as Maggie suggests to have it sorted out properly.
by Rosemary Jones G2G6 Pilot (261k points)

2 Answers

+6 votes
 
Best answer
If you are the creator of both profiles and they are under the same email address, you should merge them yourself.
by Maggie N. G2G Astronaut (1.3m points)
selected by Susan Laursen
+6 votes

I tried to propose the merge for you  but it triggered this message:

"Two active accounts cannot be merged. Please deactivate one account by removing its e-mail address, or contact info@wikitree.com for help.

by Maggie N. G2G Astronaut (1.3m points)

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